COVID – Protocol – the new normal 

We have been back at work since June 8th and while we are excited to see patients again, we are getting used to the new protocol. We have followed – and exceeded –  the guidelines of the Ministry of Health and the Dental Regulatory College for reopening. Before re-opening, our staff all tested negative to the Novel Corona virus, and are monitored and screened daily, much like our patients are.

The most significant change has been to our front desk protocol. We have such a warm welcoming reception area, and unfortunately, that space is closed to patients for now. We are limiting the number of patients in our waiting room one at a time. (This is why we have asked patients to call us from the parking lot before coming up to see us – we want to make sure the coast is clear!) We disinfect all surfaces touched between every patient.We also ask all patients to wear masks and maintain social distancing from our staff whenever possible.

As far as the clinical side is concerned, you will notice that we have installed 3 air purifiers – one for each of our operatories. These air purifiers can exchange the air in the room up to 20 times an hour. Our dental team is wearing enhanced PPE. In addition to a surgical mask, the dental team is wearing a face shield and gowns. We are also avoiding aerosol generating procedures when ever possible  Cherie, our hygienist is not using our piezo and is removing calculus using hand scaling through your procedure. This is more work for Cherie, but it is safer, and it is actually the most important part of your hygiene appointment.

What do patients need to know before coming to our office:

  • Please complete the pre-appointment screening before your appointment. We need to have all patients screened before they are able to be seen in the office. For your convenience, we have included the form on our website and a link will also be included in your confirmation email or text.
  • If you are not feeling well, please call us to reschedule your appointment.
  • At the time of your appointment, call when you are downstairs to let us know that you have arrived.
  • If you are here for a routine visit, we may take payment before your appointment. We are trying to limit the number of people in our waiting room – this way we can have you leave from a different door and not go through reception again.
  • We will have you sanitize your hands and we will take your temperature when you arrive.
  • Please wear a mask to our office. If you don’t have one, we will provide one for you. You will be wearing the mask before and after your dental procedure. And everyone around you will be wearing a mask as well.
  • Come alone! Again, we are limiting the number of people in our office so we ask that you come on your own to appointments. For children, we will permit one parent to accompany him or her.

Thank you so much for your trust and understanding during this challenging time!


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